Check out our Frequently Asked Questions below. If you still need help please contact us.
Orders & Templates
Are your products Digital or Physical?
All of our products are digital downloads, meaning no physical items will be shipped to you. Once purchased, you’ll receive access to your templates so you can start creating straight away!
Do I need Canva Pro to use your templates?
Our templates are designed to be easy to use with Canva. Most can be edited using a free Canva account, so there’s no need for expensive design software!
If a particular product requires Canva Pro, this will be clearly mentioned in the product description.
How do I access my templates after purchasing?
Once your payment is complete, you’ll receive a digital download PDF containing a link to your editable Canva templates.
Simply click the link, open your templates in Canva and start customising!
Can I customise the colours, fonts and text?
Absolutely! Our templates are designed to give you creative freedom.
You can personalise the text, change colours, experiment with fonts and add your own business details to create something that feels uniquely yours.
Please note that some design elements may have limited editing capabilities.
I’m new to Canva. Are your templates beginner friendly?
Of course! Our templates are created with simplicity in mind, so you don’t need any previous design experience.
Canva is a user friendly platform, making it easy to create beautiful branding even if you’re completely new to designing.
Can I use your templates for my business?
Yes! Our templates are designed for small business owners and entrepreneurs looking to create beautiful branding without the expensive design costs.
You can customise and use your purchased templates to promote and represent your own business.
However, the original templates cannot be resold, redistributed or shared with others.
Can I print the templates?
Many of our templates, including business cards, thank you cards and packaging designs, can be downloaded and printed.
We recommend checking the individual product description for sizing and printing information.
Please note that printing services are not included with your purchase.
Can I edit my templates more than once?
Absolutely! Once you’ve accessed your templates, you can return to Canva and make changes whenever you need.
Whether you’re updating your business details, refreshing your colours or experimenting with a new look, your templates are ready when you are!
Returns & Exchanges
Do you offer refunds or exchanges?
Due to the digital nature of our products, we generally don’t offer refunds or exchanges once the digital files have been accessed or downloaded.
However, if you experience any issues with your purchase, please get in touch. We’re always happy to help!
Your statutory consumer rights are not affected.
Licensing & Usage
Can I share my purchased templates with someone else?
Our templates are intended for use by the original purchaser.
Sharing, reselling, redistributing or giving away the original templates or template links is not permitted.
Can I use your templates for commercial purposes?
Absolutely! Our templates are designed to help small business owners create beautiful branding. You’re welcome to customise and use your purchased templates for your own business, including your website, social media, marketing materials and packaging.
Can I use your designs on products I sell?
Our templates are intended for your own business branding and promotional materials. They cannot be resold as standalone designs, digital downloads or editable templates.
If you’re unsure whether your intended use is permitted, please get in touch before purchasing!
Can I resell or share the templates?
No. All templates are for use by the original purchaser only. Reselling, redistributing, sharing or giving away the original templates, design elements or template links is not permitted.
Do I own the designs once purchased?
Purchasing a template gives you permission to customise and use it according to our licensing terms. It does not transfer copyright or ownership of the original design to you.
Are your logo templates exclusive?
Our logo templates are pre-designed and available for multiple customers to purchase, meaning they are not exclusive to one business.
You can customise your chosen logo to reflect your brand, but purchasing a template does not grant exclusive ownership or trademark rights to the original design.